Our Team


We’d like to introduce you to our staff whose commitment is to always provide you with responsive, percsonalized service.

Dayville Office

Jay Byrnes


Jay represents the third generation of Byrnes involved in the operation of the agency. He is a graduate of Putnam High School and received his degree from Wittenberg University. He’s a past President of the Northeastern Connecticut Chamber of Commerce as well as the past president of the Independent Agents of Connecticut.Jay has been a member of the Putnam Rotary Club for over 25 years and has earned the Paul Harris Fellow along the way. He lives in Woodstock with his wife and three children.

Archie Drobiak

General Manager

Archie has been with the Byrnes Agency since 1989, having started out as a Personal Lines and Commercial Lines Producer, and then moved into management when the agency opened up its Norwich Office. Prior to working with the Byrnes Agency, Archie was in management with a local banking institution after graduating from Eastern Connecticut State University. Archie is very involved with a multitude of community boards and leagues, having served on the Griswold Board of Finance, the Griswold Planning & Zoning Committee, the Griswold Youth Basketball Board, Griswold Schools Athletic Booster Club, and is a long-standing member of the Knights of Columbus. Archie has actively coached youth and high school sports for many years, including basketball, baseball, and softball. Archie is also very active as a musician & vocalist, playing with popular local bands throughout Connecticut and Rhode Island. Archie, his wife Robin, and their daughter Kirsten reside in Griswold.

Jeff Rizer

Commercial Lines Producer

Jeff joined the Byrnes Agency in 1997, and has extensive experience and knowledge working with small to midsized businesses in Connecticut, Rhode Island, and Massachusetts. With many quality company and product offerings, Jeff has been able to build solid relationships with many businesses and individuals, working directly with them to develop insurance plans that are affordable, and provide coverage specific to their needs. Jeff earned the coveted Certified Insurance Counselor (CIC) designation in 2004.He is involved with numerous charitable organizations including the Board of Directors for Northeast Opportunities for Wellness and the Quinebaug Valley Arc. Jeff also enjoys competing in local triathlons, and coaching youth sports for his young children.

Donna Hamilton

Operations Manager

Donna began her career with Byrnes Agency as a Customer Service Representative in 1990 and then moved into her present position in 2003. While Donna’s primary responsibility is to oversee the day-to-day operations of the agency, she is always available to assist clients in any way possible. Donna enjoys working with people and helping them find solutions. She maintains her Property & Casualty license, earned the Certified Insurance Service Representative (CISR) designation in 1997 and earned the Certified Insurance Counselor (CIC) designation in 2007. In her spare time, she enjoys reading, trying new recipes and riding her motorcycle with her husband, Gary.

Donna Coderre

Personal Lines Service

Donna joined Byrnes Agency in July 1998 and currently maintains her Property, Casualty and Life license. Many of you may remember Donna from her career in the banking industry for 20 years prior to her employment at Byrnes. Donna is a member of the Personal Lines Servicing team and takes pride in providing excellent customer service to her clients. In her down time, Donna likes reading, crossword puzzles, travelling, assisting her brother in teaching country line dancing, and is an avid kayaking enthusiast. She resides in Putnam with her 2 cats, Louis & Zoey.

Marissa Plikus

Customer Service

Marissa has recently joined our Byrnes team at the front desk in our Norwich office. She comes with 5 years of experience in the customer service background. She has worked as a waitress and bartender in many restaurants around Norwich. Marissa looks forward to learning the insurance business and is optimistic for the opportunities ahead. She enjoys laughing, shopping, and spending time with her puppy, Kemba. She resides in Taftville with her boyfriend.

Danielle Quental

Customer Service

Danielle joined the Byrnes Agency team as a front desk receptionist in August 2016. She has many years of customer service experience as well as receiving her Associates Degree in Science with a certificate of Advanced Paralegal Studies from Bay Path College and a Bachelor’s Degree in Criminal Justice Management. Danielle currently holds her Property & Casualty license and plan to pursue her insurance education. Danielle enjoys spending time with her daughters ages 11 & 19 in her spare time.

Amy Diggett

Personal Lines Agent

Amy started working with the Byrnes Agency in 2000. Since joining our team, she has attained several insurance designations: the Associate in Personal Insurance (API) and the Accredited Advisor in Insurance (AAI). Amy was named the 2014 PIA National Customer Service Representative (CSR) of the Year. Prior to relocating her family to Connecticut, she worked in New Hampshire for another prominent agency and had originally started her insurance career many years ago with a well-established insurance carrier. She has a strong background in personal lines insurance and is always eager to help a potential new client obtain an insurance quote or answer a current customer’s question with assurance.

Jamie Soroka

Accounting and Social Media

Jamie has been employed at the Byrnes Agency since February 2005. She holds her license in Property, Casualty, Life and Health Insurance and is in the process of pursuing her CIC designation. She currently resides in her hometown of Putnam with her husband, Thomas. She values her local ties to her community and volunteers and participates in various community events throughout the year.

Nouky Saksith-Daigneault


Nouky joined the Byrnes Agency in 2007. She studied business at Johnson & Wales University in Rhode Island. She maintains her Property & Casualty license and is working towards her CIC designation. In her free time, Nouky enjoys spending time with her family, friends and menagerie of dogs.

Sara byrnes agency

Sara Howley

Personal Lines Agent

Sara joined the Byrnes Agency in April 2015 and brought with her a strong background in customer service. She has her Associates in Business from Nichols College and is pursuing her Bachelors. Sara is licensed in Property & Casualty and Life & Health, and has obtained her CISR designation. She resides in Brooklyn with her husband Ryan, daughter Caroline, and two dogs Tyson and Lucy.

Courtney Smiley

Personal Lines Customer Service

Courtney joined the Byrnes Agency in September 2013. She currently maintains her Property & Casualty, +life license and has attained her CISR designation. Courtney brings a strong background in customer service and has obtained her Personal Lines department as a customer service representative. She enjoys spending time with family and friends and her son Colin.

Norwich Office

Alexis Margerelli-Hussey

General Manager in Norwich

Alexis started her insurance career at the Byrnes Agency in April 1990. She maintains her Property & Casualty and Life & Health licenses and holds the CIC designation. Alexis enjoys the beach, coaching youth volleyball while serving on the Lebanon Recreation Commission. She resides in Lebanon with her husband and children.

Erica Williams

Commercial Lines Manager

Erica has been a dedicated member of the Byrnes Agency team since 2004. As Commercial Lines Manager she oversees the production and level of service for the department that handles our customers with business insurance needs. She has strong experience in marketing and advertising for the agency as well. Erica is licensed in Property and Casualty and Life and Heath; and currently maintains her CISR + CIC designation.She is a member of the Eastern Connecticut Chamber of Commerce. Erica resides in Waterford with her family.

Allie Martin

Personal Lines Manager

Allie started with the Byrnes Agency in 1999. She currently holds her CISR & CIC designations. Allie maintains her Property & Casualty and Life & Health licenses. Allie served 6 years in the Connecticut Air National Guard. She is enjoys spending time with her husband and two young sons.

Marsha Cirrito

Personal Lines Agent

Marsha joined the Byrnes Agency in March 2012. She currently maintains her Property & Casualty license and is working towards her CISR designation. She graduated from TRCTC with an Associate’s Degree in Early Childhood Education and a BA in Child Psychology from ECSU. Marsha is a part time facilitator for STEPS, a non-profit organization dedicated to provide girls and women the tools necessary to build lives of integrity and self-sufficiency through the empowerment of positive choice. Marsha is also on the Public Library Board of Trustees in her town.

Patty Russell

Personal Lines Agent

The Byrnes Insurance Agency welcomed Patty Russell to its team in September of 2017. Patty brings over 20 years of experience as an insurance agent in the Norwich area. She also holds licenses in property and casualty as well as life and health. She is currently working to achieve her Certified Insurance Service Representative designation.

Patty is originally from Massachusetts and loves returning for yearly reunions there. She lives in Lisbon with her husband, Charlie, son, Tyler, and her mom, Dotty. They have a Noah’s ark of pets including two dogs, three cats, a turtle, and a fish.

Alexcia Merritt

Personal Lines Customer Service

Alexcia joined the team in September 2016. She currently holds a Property & Casualty license in the state of Connecticut. She has years of customer service experience. She is a resident of Killingly, Ct.

Mark Plotkin

Personal Lines Agent

Mark joined the personal lines team in 2000, and is licensed in Property & Casualty and Life & Health. He currently holds his CISR and CIC designations.He is an enthusiastic baseball and hockey fan. Mark enjoys kayaking with his wife and resides in Norwich.

Diane Moran

Personal Lines Customer Service

Diane joined the Byrnes Agency in 2003 as a receptionist anchoring our front desk with her warm welcome and eagerness to assist customers. Diane is now working in our personal lines department as a customer service representative.

Sheri King

Senior Commercial Lines Agent

Sheri joined the Commercial lines team in 1997, and is licensed in Property & Casualty and Life & Health. She currently holds the prestigious CIC designation. Her focus is marketing and servicing new business and renewal accounts for both the Norwich and Dayville offices. She enjoys football, movies and reading. Sheri also enjoys traveling to Florida, where she spent 2/12 years, to visit family, friends and Mickey Mouse.

Paige Bowman

Customer Service

Paige joined the Byrnes Agency in the summer of 2018 after working 21 years in the paper supply business. She brings with her a strong background in customer service. She enjoys cooking, thrill rides, horror movies, the beach and traveling to Florida and Pennsylvania to visit with friends and family. She currently resides in Norwich with her adopted rescue dog.

Nichole Picco

Customer Service

Nichole joined the Byrnes Team in the Fall of 2017, bringing with her a strong background in customer service. She enjoys the outdoors and spending time with her friends and family. She currently resides in Plainfield and is studying for her Property and Casualty Exam.

Brynne Thibodeau

Customer Service

Brynne joined our team in March of 2017, bringing years of retail customer service experience. Brynne and her fiancé, Anthony recently purchase a home in Plainfield. She is currently studying for her Property & Casualty exam.

William Kavanagh (Bill)

Commercial Lines Agent

Bill joins Byrnes Agency after 8 years in the automotive industry. He began his career in client service shortly after attending Eastern Connecticut State University. Starting as a Sales and Leasing Consultant and eventually into a position as an Internet Sales Manager. Bill understands the importance of getting to know his customer and recognizes the value in building solid relationships. Bill currently holds his Property and Casualty License and is studying for his Life & Health License. In his free time, Bill enjoys outdoor activities such as camping and snowboarding, as well as home brewing beer and cooking.

Gregory Kosma

Commercial Lines Producer

Greg joined the Byrnes Agency in the fall of 2015. He brings an entrepreneurial skill set from having owned several food service establishments in New London county as well as customer service expertise honed during his 20+year career at Foxwoods and MGM. As a small business owner, Greg understands and appreciates the need for customized attention to businesses of all sizes.
Greg is a Griswold resident having attended Griswold High School and Three Rivers Community College. He enjoys spending time with his two daughters and his wife Melissa. In his free time, Greg enjoys golf.

Aimee Tabulina-Santiago

Commercial Lines Agent

Aimee joined the Byrnes Agency as a front desk receptionist in the spring of 2016. Shortly after, she obtained a Property and Casualty license with the agency. She plans to continue her education, working towards other designations. Aimee enjoys playing volleyball and spending time with her family and friends.